Rubbish product

[S+of+Durham]

Has anyone spoken to a human at Sky lately? How did you manage it and why do they make it impossible?

[S+of+Durham]

By the way I don't want badges i want to speak to someone 

[Tim+Adams]

Hi @S+of+Durham 

It's very easy to contact Sky.

https://www.sky.com/help/home scroll to the bottom and select "need more help"

Thanks,

Tim

[S+of+Durham]

You would think so wouldn't you. This is really really poor, all I want is to speak to a human not get list in techno babble sites

[Tim+Adams]

Hi @S+of+Durham 

As advised, the info you need is in the post above. Once you select "need more help" the phone number appears.

Thanks,

Tim

[S+of+Durham]

It does indeed, however the phone is not answered and I spend a boring hour listening to music. As I say really really poor customer neglect

[Fothergill1]

@S+of+Durham It's strange how things can differ so wildly.

I have phoned Sky on four occasions in the last couple of months (about replacement remotes) and after I have answered a couple of automated questions the longest I have had to wait before speaking to someone is 5 minutes. The other 3 times were all less than a minute.

[S+of+Durham]

Hmm really, It took me 40 minutes then I was transferred and waited another 10 minutes on hold a second time before Sky's tactic worked and I ran out of time and patience. I repeat myself - rubbish product - rubbish service, I intend to take this up with trading standards and possibly my MP. 

[Tim+Adams]

Hi @S+of+Durham 

As it appears that it's a complaint, you can do this online by the following link and then Sky will contact you.

http://www.sky.com/help/complaints

Thanks,

Tim