Rollback

[oj01]

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@Paul+Boland wrote:

@Fothergill1 

It's a issue with some broadband providers that is causing the live tv issue not the Sky Stream software version

A lot of customers are not affected by the Live TV issue so that means it's not the sky stream software version that is causing issues for some customers

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Sky seem to think differently. 

[Paul+Boland]

@oj01 

Explain then why there are lots of customers who's Sky Stream Pucks that are on QS017 that are not having any issues watching live tv 

If a device software version was the cause that would effect all customers

It's not unusual for some devices be effected that are connected with some broadband providers and others be not effected that are with a different broadband provider 

Sometimes it's a fix with broadband provider that's required 

[best+of+the+best]

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@Paul+Boland wrote:

The live TV issue has nothing to do with QS017 software version 

There is no need to  be rolling back all customers Sky Glass or Sky Stream to QS016

I did not have the issue with Live TV at any stage and some other customers also did not have this issue

From looking at the posts about live TV issue looks to me it's mostly effecting customers who have Sky Broadband 

So that means it's a issue with broadband provider that  effects some customers who have Sky Glass/Sky Stream

Do not be rolling back all customers who are on QS017 to QS016 when that is not the cause of the issue

A lot of customers are with different broadband providers and don't have the live tv issue with Sky Glass/Sky Stream when watching Live TV

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@Paul+Boland Day 2 of Sky Stream yes Sky is my Broadband Provider do I have Live TV issues no If they rolled me back to Q16 would I notice a difference?

[Paul+Boland]

@best+of+the+best 

It's due to some broadband providers 

Some customers are not effected in regards to watching live TV and Sky Stream Pucks are on QS017

I'm based in Republic of Ireland and my Sky Stream Pucks have been on QS017 since April 18th

We not had at any stage a issue with watching Live TV

My broadband is not with Sky it's Siro Fiber Broadband with Digiweb

[Jporch316]

@Paul+Boland 

Clearly there's an issue in qs017 as the poster above mentioned the roll back has cured it - wether that's for all customers or not the roll back is for everyone - as mentioned above you won't notice much difference ......

[Paul+Boland]

@Jporch316 

Sky before they release a new device firmware should be testing with various broadband providers connections 

Sometimes a fix can be done at broadband provider end 

It's not unusual for some devices to have issues with some broadband providers and not have issues with a different broadband provider.

[GD1]

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@Paul+Boland wrote:

The live TV issue has nothing to do with QS017 software version 

There is no need to  be rolling back all customers Sky Glass or Sky Stream to QS016

I did not have the issue with Live TV at any stage and some other customers also did not have this issue

Do not be rolling back all customers who are on QS017 to QS016 when that is not the cause of the issue

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 The rollback has already started to streaming pucks only (Glass TV remain unaffected) your post demanding them not to isn 't going to get you anywhere.  

[Paul+Boland]

@GD1 

There are a lot of  Sky Stream Pucks that are on.QS017 that are not having live TV issue 

It's some broadband providers connections that's affected but not all

[GD1]

@Paul+Boland  You've repeated that in every response, the simple fact is the roll back is being done and won't be reverted, regardless.

[Jporch316]

@Paul+Boland 

I get your frustration- seems to me like there maybe different hardware in some of the pucks (or broadband as you suggest) causing some to have the fault.

either way to identify the MAC addresses of all those affected / unaffected and only roll those back is a lot more difficult and painstaking than rolling all of the pucks back ......

[Paul+Boland]

@Jporch316 

I'm based in Republic of Ireland 

I get the new software versions early 

I will likely be getting QS018 on around  May 15th 

UK and Republic of Ireland even though will list same software version numbers are not exactly the same as they have slight differences due to software having different functionality to provide different apps/channels in each region.

Sky Ireland do the roll out of software versions for Republic of Ireland 

[ToeKnee60]

I had QS017.005 at the beginning of the week.
It rolled back to QS016 mid week.
I checked this morning and it had rolled forward to QS017.005 again.
What is going on? Is QS017 buggier than QS016 or not?

[TechMaster]

Not had any issue with QS17, i assume rolling back to Q16 will cause the FF to stop working again!! I hope not.

[Deedee36]

Same for me one of my pucks rolled back to qs16 yesterday and this morning has changed back to qs17.Perhaps they have fixed the bug quicker than expected???

[GD1]

@Deedee36  @TechMaster  We've raised this to Sky to see if we can get any info on this, also noticed I'm either still on QS0017 or it's been rolled back and updated again.