Returning sky live after a couple of months

[Chrisknight1]

How do I go about returning the sky live part of my package I've it it for over 3 months and it just doesn't get used as to be honest it's rubbish lol

[mikealanr · Accepted solution]

Hi @Chrisknight1 

You can't you have purchased the camera and the repayment is a loan repayment not a subscription.

The monthly instalments are in addition to the monthly payment for your TV package, but they'll both be taken on the same payment date

https://www.sky.com/help/articles/credit-agreement-sky-glass

MikeAlanR

[Chrisknight1]

Ahhh wasn't too sure thought it might of been OK to return 🤔 and just pay of so much for what I've used or due to the decreased value from the use lol 

Never mind thanks anyway for replys

[Mister_Dalek]

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@Chrisknight1 wrote:

Ahhh wasn't too sure thought it might of been OK to return 🤔 and just pay of so much for what I've used or due to the decreased value from the use lol 

Never mind thanks anyway for replys

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You could always give Sky a ring - they may allow you to return Sky Live if it's not living up to the hype. 

Sadly, it does seem to have died something of a quiet, lonely death and very few people seem to actually use it any more.

It's another of those TV gimmicks (remember 3D?) which never last the test of time. No 'camera attached to a TV' type system has ever made it to 'must have' status. They're fun for a while but the shine quickly wears off. 

Sky would be better giving the remaining stock away free with Glass TV purchases, as they did a few months back, and then let it quietly disappear... 

[Exiled-in-HH]

They do take up less warehouse space so the ongoing storage costs are lower than Sky Glass TVs🤔

[TimmyBGood]

@Mister_Dalek 

Arguably the biggest issue with Live was simply its absence as a product when Glass was launched, and indeed for the best part of two years afterwards...

[Mister_Dalek]

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@TimmyBGood wrote:

@Mister_Dalek 

Arguably the biggest issue with Live was simply its absence as a product when Glass was launched, and indeed for the best part of two years afterwards...

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Exactly. Had it been launched mid-pandemic, alongside the Glass TV, the watch-along, fitness and Zoom technology would have had much wider appeal and use. 

[TimmyBGood]

@Mister_Dalek 

The Glass launch was at the end of the pandemic: from memory of the invitation (I didn't go) it was one of the first large in-person unmasked events after restrictions were lifted.  They did however manage to entirely miss the pandemic-induced 'Zoom boom' through Live arriving so late in the day, and not having Microsoft, Apple or Facebook as a video messaging partner really didn't help.