Returning Sky Glass after 3 months due to not being able to connect my Sonos

[Simon2024]

I came back to Sky in May and was informed my the Sky advisor that I should be able to connect my Sonos. 
After 3 months of spending money on various stuff and trying different techniques - it still doesn't work. 
I want to now return it and get a TV which supports my Sonos and get a Sky Q box. 
can anyone advise on this?

[SKY1992bf]

@Simon2024  You can't returned unless you can prove it is unfit for purpose under the consumer act or lodge an official complaint over mis selling 

[Simon2024]

I know they record all telephone conversations so if I ask for the transcript it should show that they used the words "Should work with Sonos". Maybe I go down that route.

[CoffeeDrinker]

Glass should work with a Sonos soundbar connected via ARC/eARC (although there have been issues with Atmos content, not sure if that ever got resolved). Glass won't work with any other Sonos speakers directly.

which Sonos device are you trying to get working with Glass?

[Simon2024]

I have Sonos generation 3.  I Have ordered 2 separate eARC to optical audio extractors - no success 😒

[Laing1]

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@Simon2024 wrote:

I know they record all telephone conversations so if I ask for the transcript it should show that they used the words "Should work with Sonos". Maybe I go down that route.

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@Simon2024 being honest im not sure that saying should be is the same as saying it will definately work now if the advisor said it would definately work or it will work then I think you would have a claim on being mis-informed but should leaves a small element of doubt that it will work. 

Although there is no harm in trying to contact Sky and see what they say

[Mister_Dalek]

@Simon2024 

Sky Glass should only really be considered if you like the aesthetic of the TV and plan to use the built-in soundbar for space-saving reasons. 

If you always planned to use external speakers then you'll get much better value and versatility from any other decent modern smart TV with (or without - other services are available) a Sky Stream puck attached to it.