Returned sky equipment

[Jason84T]

After upgrading to sky glass I sent my old sky equipment back. Receipt from post office and message from sky messages saying thank you and sky courier has it. Then I had text asking me to return equipment so I ignored as sent and tracked 3 weeks later getting text and email asking for equipment or I'll be charged No contact or chat to quickly sort Any ideas? @Sky

[MarkGoldsmith]

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@Jason84T wrote:
After upgrading to sky glass I sent my old sky equipment back. Receipt from post office and message from sky messages saying thank you and sky courier has it. Then I had text asking me to return equipment so I ignored as sent and tracked 3 weeks later getting text and email asking for equipment or I'll be charged No contact or chat to quickly sort Any ideas? @Sky

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@Jason84T have you retained proof of postage? With this it will be relatively simple for Sky to verify the equipment has been returned and remove the charge.

[Jason84T]

Yeah of course but how can I speak to sky in the first place to verify?

[MarkGoldsmith]

We can escalate your post for the attention of Skys Messaging Team if you'd like. That's why I asked if you have the proof of postage as with that they can actually help you and should be able to get the non-return charge removed from

your account.

[Jason84T]

"Unipart logistics" tracked return and I still have that receipt 

[MarkGoldsmith]

@Jason84T This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Jason84T.

[Jason84T]

Can you invite to live chat?

[Daniel0210]

@Jason84T 
You’ll have 48 hours to click on the chat bubble and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! We already spoke to @Jason84T, and the issue has now been resolved. Thanks.