Discussion topic: Reset TV and now there is no app on the display

This message was authored by: Rocky2 · ‎17 Dec 2023

Last night, I reset Sky Glass TV, and later, I could not see any apps on display. I used TV only for Playstation, YouTube, and Netflix (using my account). I do not have any subscriptions with SKY. Now it says to connect and link the account with some code. I am just wondering why I can´t see the apps?? Do I have to purchase a subscription??? i do not want any stream from sky but only use the TV .

This message was authored by: SKY1992bf · ‎17 Dec 2023

@Rocky2 Factory reset unlinks the tv from an sky account completely it needs to be linked to account in order to use apps even though you don't have a subscription

you would need to contact sky directly to link again

see the link below

https://www.sky.com/help/articles/sky-glass-without-a-subscription

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: SKY1992bf · ‎17 Dec 2023

@Rocky2 Factory reset unlinks the tv from an sky account completely it needs to be linked to account in order to use apps even though you don't have a subscription

you would need to contact sky directly to link again

see the link below

https://www.sky.com/help/articles/sky-glass-without-a-subscription

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Rocky2 · ‎17 Dec 2023

thanks i will call tomorrow and ask to activate the apps, i do not want any subscription from sky but only like to watch youtube and use my netflix account

Discussion topic: Reset TV and now there is no app on the display

Reset TV and now there is no app on the display

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