3

This discussion topic has been answered Discussion topic: Replacement remote

Reply
Avatar for Reevo87
Level 3 icon
What's this?
This message was authored by: Reevo87

Message posted on ‎04 Jul 2025 07:46 PM

Replacement remote

I have requested for a replacement remote. Had the email to say it would be reviewed and then a text message to say it was on its way and to allow 48 hours for delivery, this was on Tuesday, still not remote. 

Anyone else experienced delays in this? 

Sky Glass Gen2 65"
Sky Air 43" in bedroom
LG 65" TV with Puck in spare room.

Broadband with Seethelight as on new build estate that does not support Sky.
Report post
Post 1 of 4
220 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for Reevo87
Level 3 icon
What's this?
Topic Author
This message was authored by: Reevo87 Answer

Message posted on ‎10 Jul 2025 10:11 PM

Re: Replacement remote

All resolved now, new remote is here 

Sky Glass Gen2 65"
Sky Air 43" in bedroom
LG 65" TV with Puck in spare room.

Broadband with Seethelight as on new build estate that does not support Sky.

View this Answer within the discussion

Report post
Post 4 of 4
107 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for Fothergill1
Level 14 icon
What's this?
Superuser
This message was authored by: Fothergill1

Message posted on ‎04 Jul 2025 08:02 PM

Re: Replacement remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @Reevo87 Hopefully you won't have the same experience that I did as I had to phone and request a new remote 3 times before I actually received one.  Admittedly this was a couple of years ago so hope they have improved the process now.

------------------------------------------
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
Report post
Post 2 of 4
212 Views
Reply
Avatar for Jporch316
Level 13 icon
What's this?
Superuser
This message was authored by: Jporch316

Message posted on ‎04 Jul 2025 08:10 PM

Re: Replacement remote

Posted by a Superuser, not a Sky employee. Find out more
@Reevo87 wrote:

I have requested for a replacement remote. Had the email to say it would be reviewed and then a text message to say it was on its way and to allow 48 hours for delivery, this was on Tuesday, still not remote. 

Anyone else experienced delays in this? 

Hi @Reevo87 

 

are there any tracking details in your my sky app ?

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Report post
Post 3 of 4
204 Views
0 Likes
Reply
Avatar for Reevo87
Level 3 icon
What's this?
Topic Author
This message was authored by: Reevo87 Answer

Message posted on ‎10 Jul 2025 10:11 PM

Re: Replacement remote

All resolved now, new remote is here 

Sky Glass Gen2 65"
Sky Air 43" in bedroom
LG 65" TV with Puck in spare room.

Broadband with Seethelight as on new build estate that does not support Sky.
Report post
Post 4 of 4
108 Views
Reply

Did this answer not help you?
Reply