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Discussion topic: Remote

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This message was authored by Nellie97 This message was authored by: Nellie97

Remote

Anybody know how I get the voice to work on my remote? 
I've tired rebooting the remote, restarting the sky stream box and nothing, it says "that didn't work, please try again" when I try to use it

 

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This message was authored by AndrewF_UK This message was authored by: AndrewF_UK

Re: Remote

What kind of commands are you asking? Have you tried restarting the box?

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Consider liking this post if it was helpful, or mark as an answer if it solved it for you.
Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
Nellie97
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This message was authored by Nellie97 This message was authored by: Nellie97

Re: Remote

Yes I have, still won't work when I speak into the remote using the voice button

It's brand new so it can't be broke 

This message was authored by Ellie_TV This message was authored by: Ellie_TV

Re: Remote


@Nellie97 wrote:

Yes I have, still won't work when I speak into the remote using the voice button

It's brand new so it can't be broke 


It can be brand new and broken. There were lots of problems with some of the first batches of remotes sent out with Sky Stream pucks a couple of years ago. You may just have been unlucky and got a random one that wasn't soldered properly inside. 

Give Sky a ring and they'll send you a replacement. 

Nellie97
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This message was authored by Nellie97 This message was authored by: Nellie97

Re: Remote

Oh really! 
that's good to know, thankyou I'll do that as soon as I can🙌🏽

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