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This message was authored by: Leesky2

Message posted on ‎18 Mar 2024 07:05 PM

Remote

Hi, my batteries have leaked again in my remote and it is now not working correctly.
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This message was authored by: mikealanr Answer

Message posted on ‎18 Mar 2024 07:53 PM

Re: Remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @Leesky2 

 

This is a customer helps customer forum. If the batteries were not the ones included in the remote, this would be accidental damage and you would need to buy a remote from Amazon. See: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

 

If the batteries were the ones that the remote shipped with, you should be covered by warranty. You can order a replacement here: https://www.sky.com/help/forms/streaming-tv-remote

 

Or you can call Sky customer service.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: Leesky2

Message posted on ‎18 Mar 2024 07:21 PM

Re: Remote

Hello, is there anyone available to help with ordering a new remote.
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This message was authored by: Jporch316

Message posted on ‎18 Mar 2024 07:52 PM

Re: Remote

Posted by a Superuser, not a Sky employee. Find out more
@Leesky2 wrote:
Hello, is there anyone available to help with ordering a new remote.

To order a new remote under warranty use the following link 

 

Replace remote

 

https://www.sky.com/help/forms/streaming-tv-remote

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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This message was authored by: mikealanr Answer

Message posted on ‎18 Mar 2024 07:53 PM

Re: Remote

Posted by a Superuser, not a Sky employee. Find out more

Hi @Leesky2 

 

This is a customer helps customer forum. If the batteries were not the ones included in the remote, this would be accidental damage and you would need to buy a remote from Amazon. See: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

 

If the batteries were the ones that the remote shipped with, you should be covered by warranty. You can order a replacement here: https://www.sky.com/help/forms/streaming-tv-remote

 

Or you can call Sky customer service.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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