0

Discussion topic: Remote set on fire

Reply
This message was authored by Phil833 This message was authored by: Phil833

Remote set on fire

Was sat there and big spark blow out Ov the remote I've got photos Ov it all burnt and now I Caint get me sky on a need a new remote 

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: Remote set on fire

Posted by a Superuser, not a Sky employee. Find out more

@Phil833   1) You can order a replacement from Amazon: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

2) You can order a replacement from Sky under warranty: https://www.sky.com/help/forms/streaming-tv-remote

3) Or you can call Sky Customer Service to order a replacement.

In the meantime, if you still have any Sky Q kit, you can pair your Q remote.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Remote set on fire

Posted by a Superuser, not a Sky employee. Find out more

@Phil833  This phenomenon has been reported before in a number of incidents.  Hopefully it didn't cause any damage to your furniture.

 

You can request a replacement at the following link: Streaming TV replacement remote In the meantime if you have one available you can use a Sky Q remote while you wait for a replacement.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Remote set on fire


@Phil833 wrote:

Was sat there and big spark blow out Ov the remote I've got photos Ov it all burnt and now I Caint get me sky on a need a new remote 


Please tell Sky that this has happened. They need to be made aware that these remotes are potentially dangerous. 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Remote set on fire

Unsafe products should also be reported to Trading Standards🤔

Exiled in HH
This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: Remote set on fire

Posted by a Sky employee

Hi @Phil833,

 

Sorry to hear that, this most definitely should not happen. Have you reported this to my colleagues in the contact centre yet?

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion