Remote numbers are not the correct channels

[Shazz1607]

Each time I try to go on a channel I want it's not in number order ! Why ?  And how do I fix it 

[mikealanr]

Hi @Shazz1607 

It could be that you have some how set up favourites. See: https://www.sky.com/help/articles/using-favourites-on-sky-q#:~:text=Accessing%20your%20Favourites&te....

Try removing favourites as per the instructions. If that doesn't work, try unplugging the your glass for a few minutes at the mains and plugging it back in.

If that doesn't work, try re-pairing your glass remote: https://www.sky.com/help/articles/remote-control-help-sky-glass

And if that doesn't work, you can order a replacement remote under warranty here: https://www.sky.com/help/forms/streaming-tv-remote

Hope this helps.

MikeAlanR