06 Apr 2024 03:03 PM
Advice needed about the remote
06 Apr 2024 08:40 PM
Posted by a Superuser, not a Sky employee. Find out more@Harold25 Then try to pair the remote again as follows:
If that doesn't help have a look at the following links to some remote troubleshooting guides:
You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).
If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote
If you have one available you can use a Sky Q remote while you wait for a replacement.
08 Apr 2024 10:23 AM
My remote control has stopped working
08 Apr 2024 10:27 AM
Posted by a Superuser, not a Sky employee. Find out more@Pollymary59 Try the suggestions given in my post 2 just above yours. There is even a link to request a replacement if the suggestions don't work 😀