Remote is intermittently not working. Have replaced the batteries already

[Harold25]

Advice needed about the remote

[Fothergill1]

@Harold25  Then try to pair the remote again as follows:

1. Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
2. Press 4 and 6 together for three seconds
3. Press 1 and 3 together for three seconds (bluetooth mode).  A connected message should appear on your screen, press continue and it's all done.

If that doesn't help have a look at the following links to some remote troubleshooting guides:

Troubleshooting guide

Remote help

You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).

If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote 

If you have one available you can use a Sky Q remote while you wait for a replacement.

[Pollymary59]

My remote control has stopped working 

[Fothergill1]

@Pollymary59 Try the suggestions given in my post 2 just above yours.  There is even a link to request a replacement if the suggestions don't work 😀