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Discussion topic: Remote control not working

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This message was authored by Jason2474 This message was authored by: Jason2474

Remote control not working

Sky streaming remote control not working 3rd time now its not working in past I phoned sky and they sent me new remote but the number on sky website doesn't work only 10 digits instead of 11 I find this not acceptable especially paying over £118 a month.
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This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: Remote control not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jason2474 

 

Use this link and follow it through, if it doesn't fix press the option "I need more help" you'll then get the phone number.


https://www.sky.com/help/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-con... 

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
Jason2474
Topic Author
This message was authored by Jason2474 This message was authored by: Jason2474

Re: Remote control not working

I've replace batteries on this remote and 2 other remotes it's not working not turning on my sons remote works but mine doesn't this is 3rd time and now the sky phone number is only 10 digits so can't phone em this is shocking service.
This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: Remote control not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jason2474 

 

The phone number on the link I supplied is 11 digits and correct. 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
Jason2474
Topic Author
This message was authored by Jason2474 This message was authored by: Jason2474

Re: Remote control not working

Won't let me put number on here I screen shot it and the number it shows clearly its 10 digits and doesn't not work like the remote control shocking service not paying my bill.
This message was authored by Tim+Adams This message was authored by: Tim+Adams

Re: Remote control not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jason2474 

 

The number on that link is 11 digit. You need to follow the options
033 375 917 06

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
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