Remembering on series

[Jackie2967]

When watching a series it stipped remembering what i have watched si i need to remember where i was

[Jackie2967]

"Stopped"

[peter-marlow+1966]

Is this on your  play list, continue  watching, if so there should be a blue line all the way along  the bottom  of the episodes you have watched  already 

[MarkGoldsmith]

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@peter-marlow+1966 wrote:

Is this on your  play list, continue  watching, if so there should be a blue line all the way along  the bottom  of the episodes you have watched  already 

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Although the blue line does disappear eventually - unlike most streaming services it doesn't seem to permanently remember/store episode progress.

[MarkGoldsmith]

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@Jackie2967 wrote:

When watching a series it stipped remembering what i have watched si i need to remember where i was

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Is this on the continue watching rail or playlist?

[Jackie2967]

It used to say continue watching but doesn't anymore, can't see a blue line under the episodes I have watched 🤷‍♀️

[MarkGoldsmith]

The issues with the blue progress line disappearing has been raised with Sky in the closed area of the forum.

@Jackie2967  are you able to provide some examples of the shows where you have seen the blue progress tracking bar disappear and how you were watching the show (e.g via IPlayer or Netflix).

[MarkGoldsmith]

@Jackie2967 for the other issues with content not displaying on the continue watching rail. Have you tried a reboot to see if that fixes it?

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If the reboot doesn't help try going to this page https://www.sky.com/mydetails/data-and-personalisation.

Sign into your MySky account when prompt, scroll down to  "Enable Product Analytics, Personal Recommendations & Profiling" at the bottom of the page and check it is turned on (i.e. blue). 

If it is ON,try toggling "Enable Product Analytics, Personal Recommendations and Profiling"  to Off, and click save. Wait a few minutes then toggle it back ON and click save.

It may take a couple of days for the continue watching rail to start populating again but it should.

[Jackie2967]

Thanks have tried the resetting and rebooting to no avail, just looked at product analytics and it was off so 🤞🏻 it will be working now will check later!

[peter-marlow+1966]

Press the home button  scroll  down  4 to continue  watching