Refund for never ending issues on Sky Glass

[thereaduckofdeath]

How do I easiest get a refund on this useless TV and have someone from Sky come pick it up?

[TimmyBGood]

@thereaduckofdeath 

Within the cooling off period you just insist on your right to cancel.  After that you need to argue under consumer protection regulations that the product isn't as described / of adequate quality / fit for purpose and have Sky accept this argument.

[mikealanr]

Hi @thereaduckofdeath 

You will need to speak to Sky. This is a customer helps customer community.

If you are in your first 31 days you can cancel completely. See: https://www.sky.com/help/articles/cancel-sky-tv

If you are outside of this you will need to get Sky to agree. The best way is document your issue in a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint-t2

However if you care to post what your issue is we will do our best to assist. I have 2 Glass units and 4 pucks and they work nearly flawlessly for me and a lot less hassle than I had with Sky Q! So it is possible to have a good experience.

MikeAlanR

[thereaduckofdeath]

Thanks for giving me two of the same replies on what is clearly a rhetorical question.

[Jporch316]

Hi @thereaduckofdeath 

What kind of issues are you getting ? Maybe we can solve one or two of them .......

[GD1]

@thereaduckofdeath  Ok so what are these rhetorical  issues you're having with Glass?

[Anonymous]

@thereaduckofdeath The easiest way is to ring Sky and ask for it to be done. If you're in your cooling off period they will charge a £25 collection fee. Take video and photos before collection in case of damage disputes