Discussion topic: Re: Help finding the link to be able to book a TV engineer
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Message posted on 12 Nov 2024 02:10 AM
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Re: Help finding the link to be able to book a TV engineer
Tv stop while watching a programe every hour we have to do this..therfore change the TV or replace with a better one.
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Message posted on 12 Nov 2024 02:19 AM
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Re: Help finding the link to be able to book a TV engineer
Yes that is much better to fix the problem.. at present I am not happy with sky glass..
Message posted on 12 Nov 2024 02:20 AM
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Re: Help finding the link to be able to book a TV engineer
Yes I do need the engineer to fix the TV.. asap
Message posted on 12 Nov 2024 03:45 AM
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Re: Help finding the link to be able to book a TV engineer
You added to a thread on the Sky Q board. From your posts it appears you have Sky Glass so I'll move your posts to the Glass board.
There are no engineers for Sky Glass set ups. If you think the Glass TV is faulty give Sky a call once the phone lines reopen.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 12 Nov 2024 08:25 AM
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Re: Help finding the link to be able to book a TV engineer
As @Daniel0210 indicates, there is no in-premises support for Sky Glass. Units which are suspected to be faulty within their warranty period are swapped out by courier exchange, but the national network of Sky installers which has historically operated for their satellite platforms simply does not exist for the online products.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 12 Nov 2024 10:13 AM
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Re: Help finding the link to be able to book a TV engineer
I have escalated your post to the online sky community support team
please lookout for an invitation to chat to them on this forum
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Message posted on 12 Nov 2024 11:03 AM
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Re: Help finding the link to be able to book a TV engineer
Hi there! Thank you for escalating this. We have sent an invite to @NO18.
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