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Discussion topic: Quote for broken Sky glass

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This message was authored by Julesaddress This message was authored by: Julesaddress

Quote for broken Sky glass

I need a quote from Sky for a new sky glass as my TV is broken and they flat out refuse to give me a written quote, has anyone else had this problem? And if so how did you fix it? I can't make a claim for a broken TV as they won't tell my insurance how much they need paid to sort it, absolute lunacy. Absolutely fuming about the lack of help or assistance they're providing.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Quote for broken Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Julesaddress 

 

The cash price of Glass television sets is given on the website: as @Exiled-in-HH indicates, Sky has no obligation to 'sort out' a unit which has suffered accidental damage other than by selling a replacement, and CS staff probably have no mechanism for generating an insurance quote.

 

Details of the designated repair partner are given here:

 

https://www.sky.com/help/articles/sky-glass-tv-repairs 

 

They will quote for repair, but don't do screen replacement (the most common damage type) because that's not economically viable.

 

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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