Quote for broken Sky glass

[Julesaddress]

I need a quote from Sky for a new sky glass as my TV is broken and they flat out refuse to give me a written quote, has anyone else had this problem? And if so how did you fix it? I can't make a claim for a broken TV as they won't tell my insurance how much they need paid to sort it, absolute lunacy. Absolutely fuming about the lack of help or assistance they're providing.

[Exiled-in-HH]

It's been reported in other discussions that Sky do not repair Sky Glass TVs they just replace within the warranty period... you don't get a new TV just a refurbished return😉

[Julesaddress]

I know they'll give me a refurbished one, but they won't write down what that costs for me to hand over to the insurance, they've told me on the phone it's £624, but won't send me that in writing to hand over 🙄

[TimmyBGood · Accepted solution]

@Julesaddress 

The cash price of Glass television sets is given on the website: as @Exiled-in-HH indicates, Sky has no obligation to 'sort out' a unit which has suffered accidental damage other than by selling a replacement, and CS staff probably have no mechanism for generating an insurance quote.

Details of the designated repair partner are given here:

https://www.sky.com/help/articles/sky-glass-tv-repairs 

They will quote for repair, but don't do screen replacement (the most common damage type) because that's not economically viable.

[Exiled-in-HH]

In what way is the Glass TV broken?

How old is the Glass TV?

[Julesaddress]

4 weeks old, I'll give the number a call for the repair people above for a quote on Monday when they open, hopefully they'll be able to help. Thanks for your help guys 👍

[Julesaddress]

The screen got hit with a flying orb, there isn't a scratch in the screen but it's broken underneath 🥴

[Rahima21]

Can you send me the number for repairs please, I have the same issues. 

[Mark39]

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@Rahima21 wrote:

Can you send me the number for repairs please, I have the same issues. 

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See @TimmyBGood's post for a link. Sky won't repair a broken screen, though.