Quality

[Goodfellow1]

What has sky done with the quality of our pictures, it seems they have given us a poor picture quality like down grading our resolution, what is happening

[mikealanr]

Hi @Goodfellow1 

You will need to provide more information for the community to help. What content are you talking about? Do you subscribe to UHD? Is it on demand etc? Specific apps? What is your broadband speed? Etc..

Sky use adaptive bitrate technology so this may have some bearing on your experience if your connection or broadband is poor quality. But I definitely have not seen any degradation of quality on my 2 glass units or streaming pucks.

Please elaborate and we will do our best to assist.

MikeAlanR

[Goodfellow1]

It's nothing to do with a broadband speed.  I have at least 450mb It's to do with the ultra HD being removed to HD, why should we pay extra to sky

when sky doesn't perform this service the film makers do. It another scam from sky. 

[Anonymous]

@Goodfellow1 if you cancel UHD you can often get it again for free for a couple of months via the My Sky app. That's what I do. Not paid for UHD in all the time I've had a Glass TV - both generations.