Pul not working

[Noelkelly]

I am using sky glass My problem is the PUK I have for 2nd television will not play TV channels Progremme loading error Will play apps ok Any help would be appreciated

[peter-marlow+1966]

Do you  whole home  subscription, and what speed is your broadband to your  router, i have two 55inch  sky  glass  tvs a puck sky live camera, lg smart  tv, Xbox,  pc, laptop, tablet,  three alexers, 3 mobile phones freesat box all connected  to the Internet, the two tvs  are connected with an ethernet cable, i do have sky gigafast broadband 900mps full fibre to the property aswell 

[peter-marlow+1966]

I have no problems with any thing all work well, 1 55inch sky glass tv is gen 1 had it and the puck since November 2021, and the camera since  it first came out, the 55inch  gen  2 sky glass tv  i have had since the 25th of  march

[Noelkelly]

Yes whole home

Sky glass 40 inch

Sky 500mb broadband

Was working find up to a few weeks ago

[peter-marlow+1966]

Is your  tv  under warranty  still if so ring  sky  and  talk  to  them  about  your  issues 

[Anonymous]

@Noelkelly Have you tried the steps here to see if that sorts your puck out?

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

@peter-marlow+1966 It's not the TV that's the problem here, it's the puck.