0

Discussion topic: Programmes won’t load

Reply
Avatar for Lum75
Level 1 icon
What's this?
This message was authored by: Lum75

Message posted on ‎12 Jan 2024 10:15 PM

Programmes won’t load

Is there any particular reason why live tv programmes won't load? Can listen to stuff but only watch the menu screen!! Wouldn't care if I wasn't paying £100 per month for this 

Report post
Post 1 of 3
523 Views
0 Likes
Reply
Reply

All Replies

Avatar for MarkGoldsmith
Level 14 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎12 Jan 2024 10:16 PM

Re: Programmes won’t load

Posted by a Superuser, not a Sky employee. Find out more

@Lum75 that sounds like it could be related to WIFI/internet bandwidth. If you open Netflix on your Sky Glass and go to Get Help -> Check Your Network it will run a network test and give you the download speed the Glass is currently getting.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 2 of 3
521 Views
0 Likes
Reply
Avatar for Exiled-in-HH
Level 11 icon
What's this?
This message was authored by: Exiled-in-HH

Message posted on ‎13 Jan 2024 07:26 AM

Re: Programmes won’t load

Run the check a few times a few minutes apart🤔

=============•===========
Report post
Post 3 of 3
504 Views
0 Likes
Reply
Reply