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Discussion topic: Programmes on playlist are unable to watch

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This message was authored by Ed24 This message was authored by: Ed24

Programmes on playlist are unable to watch

This problem is getting very annoying. I put a plus on a programme/film that I want to watch later. For example I wanted to watch the film Nomadland which was on a channel I have. When I go to my playlist to watch film it has jumped to Disney+ which I do not have and are unable to watch it. On the old skyQ this was never a problem. Why does this happen on my sky glass tv?

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Programmes on playlist are unable to watch

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ed24 

 

Because on Q it was recorded locally. With Glass you cannot record locally and cloud record only occurs where there is no broadcaster catch up app. The rights to streaming and broadcast can often be different so you may be able to watch something live on one channel, but that channel doesn't have the rights to stream it on demand and that's with a different service.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Ed24
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This message was authored by Ed24 This message was authored by: Ed24

Re: Programmes on playlist are unable to watch

Wish the sky glass would record locally. It happens so often where a programme is unavailable later. Why let me put it on my playlist if it's unavailable the very next day. Very frustrating 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Programmes on playlist are unable to watch

Posted by a Superuser, not a Sky employee. Find out more

@Ed24 wrote:

Wish the sky glass would record locally. It happens so often where a programme is unavailable later. Why let me put it on my playlist if it's unavailable the very next day. Very frustrating 


In theory it is available to play on one of the partner apps that is available on the Glass. 

 

The sky system can't possibly know which apps you have subscriptions to which is the reason it will disaply content that is on all available on-demand and catchup service. It would be nice if there was a filter where you can tell it to not display shows on Disney +, if you don't have a subscription to it, but unfortunately that doesn't exist.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Programmes on playlist are unable to watch

The Sky system could easily know if you were allow to register which apps you subscribed to ... as is done on other systems and apps🤔

Exiled in HH
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Programmes on playlist are unable to watch

Posted by a Superuser, not a Sky employee. Find out more

@Exiled-in-HH wrote:

The Sky system could easily know if you were allow to register which apps you subscribed to ... as is done on other systems and apps🤔


I would highly suspect that for security reasons that wouldn't be the case. Only the app itself should know if a user has signed in or not, the Operating System certainly should not.

 

The only way Sky could possibly know would be if it were linked to the Sky Marketplace subscriptions you have, as that is linked directly to your Sky account. However obviously a lot of customers won't be subscribing to every app via the Marketplace and not all apps and services e.g ITV X Premium for example is available as a purchase via the Marketplace.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Programmes on playlist are unable to watch

None of that is necessary ... All that is required is a list of apps available ... And the subscribed ticks which apps the subscriber has subscriptions for😉

 

 

Exiled in HH
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