Prime video and Paramount+ not working on Sky Glass since changing to Sky Broadband.

[Karen1956]

We have had our Sky Glass TV for just over a  week and have accessed all programmes and apps successfully while still with BT Broadband. We changed over to Sky Broadband today 7/3/24, and neither Prime Video or Paramount+ will work. We just get a black screen when selecting the apps. All other apps work fine. Has anyone had this issue and managed to sort it without having to keep turning the TV off?

[CoffeeDrinker · Accepted solution]

It may not solve the problem but may be worth a try: Under Settings (at the bottom of the Glass home page) > System Management > Resets and Updates > Refresh Apps, click refresh. 

This can take up to 24 hours to complete.

[Karen1956]

Thank you for replying. I eventually phoned Sky who suggested I do this and I am happy to say it is now all ok.