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Discussion topic: Possible to chat to an advisor on here rather than via telephone?

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Message posted on ‎25 Jun 2024 11:23 AM

Possible to chat to an advisor on here rather than via telephone?

I have an issue with my bill, something was added that I never asked for and I am being charged for something we cannot use as we do not have a 4K TV or surround sound (UHD and dolby atmos), I have managed to cancel this but I am still being charged for it until next month despite not being able to use it.

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Message posted on ‎25 Jun 2024 11:26 AM

Re: Possible to chat to an advisor on here rather than via telephone?

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@kelly_alxxx  You have to give 31 days notice to cancel so the fact you are being charged for the period is correct regardless of whether you can use it or not 


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Message posted on ‎25 Jun 2024 11:28 AM

Re: Possible to chat to an advisor on here rather than via telephone?

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@kelly_alxxx  Anything you cancel is required to give 31 days notice, this and can't be overridden by Sky staff.  So based on what you've posted I'm not sure what your asking Sky to do as they have processed your 31 day cancellation notice.

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This message was authored by: kelly_alxxx

Message posted on ‎25 Jun 2024 12:04 PM

Re: Possible to chat to an advisor on here rather than via telephone?

Ok but the point is we never asked for this service to begin with.

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Message posted on ‎25 Jun 2024 12:08 PM

Re: Possible to chat to an advisor on here rather than via telephone?

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@kelly_alxxx  If you wish to challengs this you can raise a complaint, however packages are not normally added without the account holders say so.  https://www.sky.com/help/articles/how-to-make-a-complaint

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: kelly_alxxx

Message posted on ‎25 Jun 2024 12:17 PM

Re: Possible to chat to an advisor on here rather than via telephone?

Let me assure you I never asked for this, it's not on my first month's bill either. 

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Message posted on ‎25 Jun 2024 12:24 PM

Re: Possible to chat to an advisor on here rather than via telephone?

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@kelly_alxxx  Then you need to follow the advise posted previously

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎25 Jun 2024 01:30 PM

Re: Possible to chat to an advisor on here rather than via telephone?

@kelly_alxxx No you can not chat to a Sky advise.r .... you can only chat to other customers ... unless your issue meets the criteria to be referred to Sky employed Community Support Team😉

 

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Message posted on ‎25 Jun 2024 03:17 PM

Re: Possible to chat to an advisor on here rather than via telephone?

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@Exiled-in-HH wrote:

@kelly_alxxx No you can not chat to a Sky advise.r .... you can only chat to other customers ... unless your issue meets the criteria to be referred to Sky employed Community Support Team😉

 

You can if you call

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Message posted on ‎25 Jun 2024 03:29 PM - last edited: ‎25 Jun 2024 03:31 PM

Re: Possible to chat to an advisor on here rather than via telephone?

@MarkGoldsmith wrote:
@Exiled-in-HH wrote:

@kelly_alxxx No you can not chat to a Sky advise.r .... you can only chat to other customers ... unless your issue meets the criteria to be referred to Sky employed Community Support Team😉

 

You can if you call

How can you chat to a Sky adviser on HERE without a referral ... read the question from the OP🤔

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