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Discussion topic: Poor voice sound quality

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This message was authored by LOwen19 This message was authored by: LOwen19

Poor voice sound quality

We've had Sky Glass for around 18 months now and there's a persistent issue with the quality of the sound of voices, particularly on Netflix and Disney +.

The voices sound distorted - the besy way I can describe it is like how someone who has braces sound. 

Could there be a setting we've not got right that's causing this? Or is it just another let down of the Sky Glass TV offering?

Any suggestions would be appreciated.

Thanks very much.

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This message was authored by bayardm This message was authored by: bayardm

Re: Poor voice sound quality

@LOwen19 

I've noticed that since the recent update. Thought my hearing was going😂

Sky Glass 43” stand mount, Wi-fi, 1 puck, ethernet from Bt disc.
Sky Ultimate and whole home, Diamond VIP User
BT Hybrid FTTC, BT Smart Hub 2 + 1 disc
This message was authored by MisterM18 This message was authored by: MisterM18

Re: Poor voice sound quality

@LOwen19Have you checked in Settings>Picture and sound>Sound>Enhance speech quality. Toggle this setting to 'On' if it is currently set to 'Off'. It might help

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65" Sky Glass in Anthracite & 145 Mbps Ultrafast Broadband
LOwen19
Topic Author
This message was authored by LOwen19 This message was authored by: LOwen19

Re: Poor voice sound quality

Hi

I've tried that, thank you. 

 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Poor voice sound quality

@LOwen19 Did it improve the sound quality?

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LOwen19
Topic Author
This message was authored by LOwen19 This message was authored by: LOwen19

Re: Poor voice sound quality

No, just made it more prominent to be honest. I wonder if it is just me.

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