Poor deals for existing Sky Glass customers

[Padam_Padam]

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@Em851 wrote:

Are any of these deals for sky glass? 

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I'm on Stream, never had Glass, but they are part of the standard Sky streaming TV subscription which is identical on both platforms. I know a couple of people with Glass who have had the same offers of free ad-skipping and UHD/Atmos after cancelling those parts of their existing subcription. 

[Em851]

Thank you, it's more the overall package they don't give any offers for glass as they say it's too new to do anything. I've had the ad skipping ones etc but when it comes to the actual channels no discounts and just keep upping the price 

[Padam_Padam]

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@Em851 wrote:

Thank you, it's more the overall package they don't give any offers for glass as they say it's too new to do anything. I've had the ad skipping ones etc but when it comes to the actual channels no discounts and just keep upping the price 

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I asked to cancel last year and was offered 9 months half price for the basic Entertainment + Netflix package. It seems to be similar to Q - you only get offered the best deals once you ask to cancel. 

[TimmyBGood]

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@Em851 wrote:

when it comes to the actual channels no discounts

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That's not correct: initial subscription for channels & Netflix on Glass/Stream is typically less than Q (currently this is £26 and £31 on an 18 month minimum term respectively)

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@Em851 wrote:

 just keep upping the price 

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Yes: that would be inflation.

[Em851]

I have asked to cancel and that's what they told me no offers with glass 

[TimmyBGood]

@Em851 

Unfortunately that's quite possible: when the move from satellite was announced in late 2021 one stated intention was to get away from the perpetual and fairly random 'discounts' which plague the legacy products and towards having published, predictable pricing for any particular product bundle.

[Fothergill1]

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@Padam_Padam wrote:

I've been doing the same. I had ad-skipping free for the first year of Stream ownership but refused to pay for it when that deal expired (as it remains woefully glitchy). Within a day of my 31 day cancellation period ending, an offer of 3 months free appeared on the MySky app.

I've had the same with UHD/Atmos. I paid £6 for it once, cancelled and within a day of cancellation a 2 months free offer was available. Like you, I've just cancelled these offers in the final month and they've re-appeared again, and again, and again... a simple reminder in my phone stops me forgetting to cancel them.  

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@Padam_Padam The problem I have is for months I have not been able to access "Your Products" on the MySky app on any of my devices, it simply says "Unfortunately, we can't complete your order online".  I'm not trying to place an order just want to gain access to see what offers are available etc.

I spent a while with the Community Messaging Team and then a very long phone call.  I was transferred to 3 different advisers/teams but despite everyones best efforts no one has been able to sort out the problem.  I do not live on the UK mainland and consequently the phone call cost me £20 as reflected on my last phone bill.

[Padam_Padam]

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@Fothergill1 wrote:

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@Padam_Padam wrote:

I've been doing the same. I had ad-skipping free for the first year of Stream ownership but refused to pay for it when that deal expired (as it remains woefully glitchy). Within a day of my 31 day cancellation period ending, an offer of 3 months free appeared on the MySky app.

I've had the same with UHD/Atmos. I paid £6 for it once, cancelled and within a day of cancellation a 2 months free offer was available. Like you, I've just cancelled these offers in the final month and they've re-appeared again, and again, and again... a simple reminder in my phone stops me forgetting to cancel them.  

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@Padam_Padam The problem I have is for months I have not been able to access "Your Products" on the MySky app on any of my devices, it simply says "Unfortunately, we can't complete your order online".  I'm not trying to place an order just want to gain access to see what offers are available etc.

I spent a while with the Community Messaging Team and then a very long phone call.  I was transferred to 3 different advisers/teams but despite everyones best efforts no one has been able to sort out the problem.  I do not live on the UK mainland and consequently the phone call cost me £20 as reflected on my last phone bill.

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That's not good. Can you access it on the MySky section of the website? 

[Fothergill1]

@Padam_Padam Unfortunately not.  I have tried using my Laptop to the website, as well as my phone and tablet.  I have seen various similar posts in the past but none of then ever has a solution.

I have actually just submitted a complaint form to see if they can direct my issue to the correct department to find a solution. 🤞