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Discussion topic: Poor TV Service

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This message was authored by: RobEx

Message posted on ‎16 Aug 2025 08:54 PM

Poor TV Service

I have Sky Glass, I struggle most weeks with picture freezes and slow programme loading, to an extent where programmes are either interrupted or completely spoilt by the poor service. Poor service, poor support, poor product.
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This message was authored by: GD1

Message posted on ‎16 Aug 2025 08:58 PM

Re: Poor TV Service

Posted by a Superuser, not a Sky employee. Find out more

@RobEx  Your issues sound like it's mostly wifi or poor broadband

 

On your Glass TV open the netflix app, go to get help, run connection test, what speed is being reported?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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