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Discussion topic: Please wait for programme to load sky stream

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This message was authored by Jonathan85 This message was authored by: Jonathan85

Please wait for programme to load sky stream

I'm having problems with that message popping up please wait for programme to load sky stream I chatted to sky help team and they told me if that keeps happening it's down to the Internet connection so they asked me how was it connected either by WiFi or Ethernet cable so I said Ethernet via hub tried it today same thing happened again on gold it was settled yesterday no trouble many thanks 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Please wait for programme to load sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Jonathan85 You have mentioned you have connected via an Ethernet cable int and case have you also disabled WiFi in the settings? These Sky devices for some reason will default to trying WiFi if it's enabled even if you have an Ethernet cable plugged in.



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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Please wait for programme to load sky stream

What is your router sync speed to the internet?

 

What is your device's connection speed to the internet?

 

What devices are connected and using your internet bandwidth?

Exiled in HH
Jonathan85
Topic Author
This message was authored by Jonathan85 This message was authored by: Jonathan85

Re: Please wait for programme to load sky stream

The current speed is 37.5 and the rest of the info I'm not sure about the hub speed is unknown not quite sure of the info of the rest of it 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Please wait for programme to load sky stream

Posted by a Superuser, not a Sky employee. Find out more

@Jonathan85 You have mentioned you have connected via an Ethernet cable int and case have you also disabled WiFi in the settings? These Sky devices for some reason will default to trying WiFi if it's enabled even if you have an Ethernet cable plugged in.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

Jonathan85
Topic Author
This message was authored by Jonathan85 This message was authored by: Jonathan85

Re: Please wait for programme to load sky stream

Which one should I use then no I haven't disabled WiFi in the settings it says connected via puck in networks/settings 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Please wait for programme to load sky stream

37.5 where did you get that number from.... did you measure the internet connection speed on the Sky Stream device a few times a few minutes apart.... you are unlikely to get a single constant value😉

Exiled in HH
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Please wait for programme to load sky stream

Posted by a Superuser, not a Sky employee. Find out more

So if you are connected via Ethernet disable the WiFi and see if that helps.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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