I'm having problems with that message popping up please wait for programme to load sky stream I chatted to sky help team and they told me if that keeps happening it's down to the Internet connection so they asked me how was it connected either by WiFi or Ethernet cable so I said Ethernet via hub tried it today same thing happened again on gold it was settled yesterday no trouble many thanks
Posted by a Superuser, not a Sky employee. Find out more
@Jonathan85 You have mentioned you have connected via an Ethernet cable int and case have you also disabled WiFi in the settings? These Sky devices for some reason will default to trying WiFi if it's enabled even if you have an Ethernet cable plugged in.
Sky Stream and Sky Broadband customer
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Posted by a Superuser, not a Sky employee. Find out more
@Jonathan85 You have mentioned you have connected via an Ethernet cable int and case have you also disabled WiFi in the settings? These Sky devices for some reason will default to trying WiFi if it's enabled even if you have an Ethernet cable plugged in.
Sky Stream and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.If you would like to post a “Send Your Thanks to Sky” message please click Here
37.5 where did you get that number from.... did you measure the internet connection speed on the Sky Stream device a few times a few minutes apart.... you are unlikely to get a single constant value😉
Posted by a Superuser, not a Sky employee. Find out more
So if you are connected via Ethernet disable the WiFi and see if that helps.
Sky Stream and Sky Broadband customer
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