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Discussion topic: Playlist TV shows doesn’t work

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This message was authored by: HD12

Playlist TV shows doesn’t work

In my playlist, all the sport and movies that I've saved are there but my TV shows are not !!!! Any help would be greatly appreciated 

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This message was authored by: Jporch316

Re: Playlist TV shows doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

@HD12 

 

How many shows do you have in your playlist ? I seem to remember another user having this issue but they had over 450 shows saved....... once they cleared their playlist a little (through the playlist manage all menu) the playlist returned 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
This message was authored by: ScottishClaymore

Re: Playlist TV shows doesn’t work

I was told last week by Sky that few people had this issue since 30th June & they are working on it & no work around so even if you remove tv shows or add new Playlist it will still not show until they resolve it. 

This message was authored by: Jporch316

Re: Playlist TV shows doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

@HD12 

 

As a temporary measure go to playlist then "manage all"

 

You should see all the shows you have playlisted from there 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
This message was authored by: lettice

Re: Playlist TV shows doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

Assuming you have tried a power restart of your Sky Glass or a Sky Glass settings restart?

You have not mentioned doing so.

 

If not, give it a try;

Go to Settings>Systems Management>Resets & Updates

Select Restart device
Your Sky Glass TV will perform a reboot. It will take a few minutes to complete

 

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