Hi @Sam881
Your pin is usually the last 4 digits of your mobile number. However if your still get no valid message try the following:
- Press the Standby button on your Sky remote, the right-hand side of your Sky Glass TV or the bottom of your Sky Stream puck.
- Switch your Sky Glass TV or Sky Stream puck off at the mains and unplug it.
- Plug it back in and switch it back on at the mains.
- Leave the Sky Glass TV or Sky Stream puck powered on for 30 minutes.
- After 30 minutes, press the Standby button again.
- Switch it off at the plug and switch it back on again. There’s no need to unplug it this time.
- Press the Home button on the Sky remote.
After a few seconds, the Sky logo will show on screen as the TV or Sky Stream puck starts back up. The software version will now be updated to the latest version.
https://www.sky.com/help/articles/your-sky-glass-pin
If the above doesnt work you will need to call Sky (or we can escalate you post however this isn't instant, as we are fellow subscribers here on the community).
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
