Hi @Jb1314
Does your broadband meet the minimum requirements for Glass/Stream? 25Mbps for HD and 30Mbps for HD. Also how is your glass conntected? Glass needs stability as much as it does speed. Marginal WiFi can cause issues. You may get more joy using an ethernet connection or homeplugs.
You can also check the speed your glass is getting by opening netflix and going to settings > connection check. If it has been working without issue and then started, switching it off at the mains for a few minutes may also help.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
