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Discussion topic: Picture freeze on sports channels

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This message was authored by NormandJue This message was authored by: NormandJue

Picture freeze on sports channels

My Sky Glass picture freezes on at least four occasions during EVERY football match I watch on Channel 401. It lasts anything from 30 seconds up to several minutes, at which time I switch off and then start again. 
I have checked my internet and all is working correctly with four green lights on my router.

Any suggestions would be appreciated. 

Thanks,

Normie

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Picture freeze on sports channels

Posted by a Superuser, not a Sky employee. Find out more

@NormandJue 

Is it possible you can try plugging an Ethernet cable between your glass tv and your router whilst turning off the WiFi on your glass settings 

 

Glass is particularly prone to stutter / freeze if the WiFi signal gets interfered 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
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