I just spent over an hour on the phone with Sky, getting passed between four different departments, the last one being cancellations.
I wanted to cancel Sky Cinema, but because it's bundled with my Sports package, I can't remove it until my contract ends in December. The only way out is to pay an 'exit fee' (I can’t remember the exact term), which from what I understand, could mean paying the full amount of my entire package until December.
They also can't temporarily remove Sky Cinema to release my Paramount subscription and then sign me back up—it’s all locked in by their rigid system.
Now, I’m waiting for a call from a supervisor who might have more flexibility than the otherwise helpful staff I spoke to today, who were limited by these absurd policies.
I’ve completely lost trust in Sky to manage my subscriptions properly. If the supervisor can’t resolve this, I’ll cancel everything—my entire Sky package, 2TB Q box, two multiroom subscriptions, UHD, Cinema, all sports channels—the lot. They can take it all back.
I’ll pay whatever exit fee I need to and be done with Sky.
Five years as a customer, paying over €200 a month, and this is how they treat loyal subscribers.
What a disgraceful way to handle people’s hard-earned money.
The trust is completely shattered.
