Paramount+ cancellation Sky Glass

[LJW2021]

Hi All. 

Signed up for Sky Cinema in November. Free Paramount+ added. Now we're cancelling Cinema, and I want to cancel Paramount+. Do I wait for Cinema to cancel off the account, then cancel Paramount+? Or can I do it now. I've gone through to My App Subscriptions etc but I can't find a cancellation option. Don't want to get charged for it. We never watched it either!

Thanks 😊🙏

[mikealanr]

Hi @LJW2021 

You don't need to do anything. When your Sky Cinema subscription ends so will paramount plus. See: https://support.paramountplus.com/s/article/PI-Accessing-Paramount-after-cancelling-your-Sky-Cinema-...

"If you signed up for Paramount+ through your Sky device, using your Sky Cinema subscription but then choose to cancel your Sky Cinema subscription, you don't need to do anything to cancel Paramount+."

MikeAlanR

[LJW2021]

Thanks @mikealanr

The reason I asked was because the guy who I spoke to on the phone said "have you got the Paramount app?" Then said that I could go in to the app and cancel it. So I'm confused 🤔

When I click on the above link - it states that the method is for Sky+ customers in the UK.

Will the same apply to Sky Glass users in Ireland? 🤘

[mikealanr]

Hi @LJW2021 

The first part I highlighted in my post is for all Sky customers and it refers to Sky+ further down. You didn't mention in your post you were in ROI! 

Here we have a free (£0) subscription in the Sky marketplace, in theory you can go in there can cancel it, but if you cancel cinema it automatically cancels. I would imagine it's the same but not completely sure.

If you want to cancel follow these steps: https://www.sky.com/help/articles/sky-marketplace-cancel-apps

MikeAlanR

[LJW2021]

Thanks again @mikealanr 😊

I tried that all earlier. Went down to the Paramount+ App Sub.

There's no option for me to cancel the sub. 

Or even a 'Manage Subscription' option.

Nothing.

So I might just see what happens when Cinema comes off the account, and I'll make 100% sure it's gone.