Paramount TV

[Michele5]

H. I am a new Sky Glass customer and I can not get onto Paramount+ TV. 
The message says, not possible at this time. 

[Fothergill1 · Accepted solution]

@Michele5 Welcome to the forum. If you have recently moved from Sky Q and had Paramount + you will have to re register as all your marketplace Marketplace subscriptions are automatically cancelled  (see the following link): https://www.sky.com/help/articles/sky-marketplace-upgrade

You should be able to register or re-register if applicable as follows: Go to the bottom of the home page and select the following in this order: MySky / your products / (enter your PIN) / App Subscriptions.

Select App subscriptions / Current / and then Paramount + Monthly.  Hopefully it will say £0 per month as you have Sky Cinema.  If so select Activate subscription.

Also, see the following link: 

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus

NB - It is exactly the same procedure if you want to sign up to Discovery +

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

Hopefully this wil help you. Good luck 🤞

[Michele5]

Hell thank you for your response. 
I still can't access Paramount+
it's saying  can't do it at this moment and has been saying this since I had the TV 2 weeks ago. 

[MarkGoldsmith]

Where are you seeing the "its not possible at the this time" message? What part of the setup step is it showing this error?

[Fothergill1]

@Michele5 I can escalate your post to the Community Messaging Team if you would like to do some online troubleshooting with them or you could give them a call.  Let me know if you want the post escalated.

[Michele5]

After I scan the QR code 

I log into SKY ID and won't let me arrgghhhh

[Michele5]

Yes please escalate this as it's been going on for weeks x

[Fothergill1]

@Michele5 I have escalated your original post to the Sky Community Messaging Team who will send you an invitation for an online chat.

The link below explains how the procedure works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Keep a look out for the speech chat bubble that will appear on the bottom left of your screen when you are logged onto this forum (you will need to refresh your browser from time to time until you see the chat bubble). When the blue bubble does appear you have 48 hours to respond or the chat will be automatically closed.  Note replies from Sky are not instant so you will need to regularly check the chat thread.

[Greenfingers001]

Thanks for escalating this. We’ve sent Michele5 an invite to chat.

[Tom-W19]

Hi @Michele5 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Michele5]

Hi yes I still need help please 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Peter+A+Robertson]

Did this get resolved? I have had the same problem for nearly 2 years now and Sky have never managed to fix it.

[Michele5]

Nope.. No one has helped solve the problem. Not happy at all. I can't get in touch with SKY either.

[Fothergill1]

@Michele5 Sorry to see you are still having issues.  I see your posts have been escalated to the Community Messaging Team on 2 occasions so I suggest you now call Sky.

I note you say you can't get in touch with them.  I'm not sure why but if you have a Sky mobile you can phone them by  dialling 150.

If Sky is not your provider follow this link https://www.sky.com/help/home and scroll down to need more help, click on this and you will see an 0333 phone number to use to call Sky (if we post a phone number on the forum the filters will reject it hence the link).

If you are having trouble getting past the chatbot I find answering it as follows usually works. 

Say about sky glass

Say it something else

Say NO when asked about using the web link

This should result in you being put through to an adviser.