This discussion topic has been answered Discussion topic: Out of sync On Demand

This message was authored by: Annie_1 · ‎20 May 2025

Having problems with watching Sky Tennis on demand. Picture goes out of sync with sound 25 minutes into the programme. Have tried restarting TV and turned off at mains but problem remains. Can anyone help?

This message was authored by: lettice · ‎20 May 2025

@Annie_1 wrote:

It appears to be just one match. ATP final Alcaraz v Sinner from Rome first broadcast on Sunday 18 May.

Ok, in that case best to get this checked and resolved by Sky, by sending an email to the Sky Viewer relations team to report it;

ViewerR@sky.uk

They do respond to emails with any updates for your queries or problems.

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This message was authored by: lettice · ‎20 May 2025

Being On demand, that maybe just one match in On Demand that has a broadcast problem.

Is it happening for other matches or programmes you watch in On demand.

If it's just one match, which match is it?

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This message was authored by: Annie_1 · ‎20 May 2025

It appears to be just one match. ATP final Alcaraz v Sinner from Rome first broadcast on Sunday 18 May.

This message was authored by: lettice · ‎20 May 2025

@Annie_1 wrote:

It appears to be just one match. ATP final Alcaraz v Sinner from Rome first broadcast on Sunday 18 May.

Ok, in that case best to get this checked and resolved by Sky, by sending an email to the Sky Viewer relations team to report it;

ViewerR@sky.uk

They do respond to emails with any updates for your queries or problems.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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