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This message was authored by: Sarahdunne0109

Message posted on ‎16 Jan 2024 01:34 PM

Our remote got wet and doesnt working

Hi, Our little boy dunked our rlsky glass remote in a cup of tea and now it doesnt work. How do we get a new one? Thank you

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This message was authored by: GD1 Answer

Message posted on ‎16 Jan 2024 01:38 PM

Re: Our remote got wet and doesnt working

Posted by a Superuser, not a Sky employee. Find out more

@Sarahdunne0109  You are able to request a replacement Glass/Stream remote online and is simple to request using the following link https://www.sky.com/help/forms/streaming-tv-remote


If you are signed into your My Sky app first it will auto fill the form for you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for GD1
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What's this?
Superuser
This message was authored by: GD1 Answer

Message posted on ‎16 Jan 2024 01:38 PM

Re: Our remote got wet and doesnt working

Posted by a Superuser, not a Sky employee. Find out more

@Sarahdunne0109  You are able to request a replacement Glass/Stream remote online and is simple to request using the following link https://www.sky.com/help/forms/streaming-tv-remote


If you are signed into your My Sky app first it will auto fill the form for you.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Sarahdunne0109

Message posted on ‎16 Jan 2024 01:45 PM

Re: Our remote got wet and doesnt working

That's really helpful! Thank you so much 

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