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This discussion topic has been answered Discussion topic: Order cancelled due to not signing in time.

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Message posted on ‎21 Oct 2024 10:03 PM

Order cancelled due to not signing in time.

Hello 

 

I ordered a sky glass tv and added it to my package and paid the deposit yesterday, I knew I had to sign the e signature but was planning to do it tonight as I'd run out of time yesterday.  I went on tonight and it said it'd been cancelled and that when I signed it was an hour too late.  I didn't realise it had a time limit on it and I really don't want to lose everything I ordered yesterday.  Will I still be able to go ahead with the order if I ring them first thing tomorrow, I tried now but I'm out of hours. 

 

Thank you 

Claire and Rob.

 

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Avatar for mikealanr
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This message was authored by: mikealanr Answer

Message posted on ‎21 Oct 2024 10:18 PM

Re: Order cancelled due to not signing in time.

Posted by a Superuser, not a Sky employee. Find out more

Hi @rob848845 

 

We are fellow subscribers on the forum. You will need to speak to Sky customer services as indicated in your post. It is likely they will have to process a new order and this will contain a new delivery date.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎21 Oct 2024 10:18 PM

Re: Order cancelled due to not signing in time.

Posted by a Superuser, not a Sky employee. Find out more

Hi @rob848845 

 

We are fellow subscribers on the forum. You will need to speak to Sky customer services as indicated in your post. It is likely they will have to process a new order and this will contain a new delivery date.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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