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Discussion topic: On turning on on-screen message saying HDPI not authorised, please turn off completely and reboot

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This message was authored by Martin511 This message was authored by: Martin511

On turning on on-screen message saying HDPI not authorised, please turn off completely and reboot

Turn off and reboot

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This message was authored by mikealanr This message was authored by: mikealanr

Re: On turning on on-screen message saying HDPI not authorised, please turn off completely and reboo

Posted by a Superuser, not a Sky employee. Find out more

Hi @Martin511 

 

Not a lot of information to go off. Is this a Glass TV or are you using a Puck? Or is this another device plugged into Glass? If it is a your puck have you powered off at the mains for a few minutes both the puck and TV? And checked they your HDMI cable is secure both ends? Was this working previously or is this a new install? What's the make and model of the tv if not a glass...

 

Please provide as much information as possible and the community will do it's best to assist.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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