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This discussion topic has been answered Discussion topic: On demand movies freeze and make a loud stutter noise

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Message posted on ‎26 May 2024 09:44 AM

On demand movies freeze and make a loud stutter noise

When watching a film last night twice the TV froze and a loud stutter noise was made then after 2 mins the TV restarted. We started the movie again and it worked again for 10 min then did it again.
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This message was authored by: Fothergill1 Answer

Message posted on ‎26 May 2024 01:30 PM

Re: On demand movies freeze and make a loud stutter noise

Posted by a Superuser, not a Sky employee. Find out more

@Welshy1  You possibly have a situation similar to one I experienced once with my Sky Glass.  The picture froze with a pixelated image and the sound stuck with what I can best describe as a machine gun sound.

 

I unplugged my Glass for about a minute and then reconnected it but this didn't work so I unplugged it for a further 10 minutes and this cleared the issue which never happened again.

 

If that doesn't help I would contact Sky for some additional troubleshooting.

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Message posted on ‎26 May 2024 09:49 AM

Re: On demand movies freeze and make a loud stutter noise

Posted by a Superuser, not a Sky employee. Find out more

Is this Sky Q or Sky Glass/Stream ?

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This message was authored by: Welshy1

Message posted on ‎26 May 2024 09:50 AM

Re: On demand movies freeze and make a loud stutter noise

Sky glass sorry
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Message posted on ‎26 May 2024 09:51 AM

Re: On demand movies freeze and make a loud stutter noise

Posted by a Superuser, not a Sky employee. Find out more

No problem @Welshy1 , I have moved this to the Sky Glass forum for you.

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This message was authored by: Fothergill1 Answer

Message posted on ‎26 May 2024 01:30 PM

Re: On demand movies freeze and make a loud stutter noise

Posted by a Superuser, not a Sky employee. Find out more

@Welshy1  You possibly have a situation similar to one I experienced once with my Sky Glass.  The picture froze with a pixelated image and the sound stuck with what I can best describe as a machine gun sound.

 

I unplugged my Glass for about a minute and then reconnected it but this didn't work so I unplugged it for a further 10 minutes and this cleared the issue which never happened again.

 

If that doesn't help I would contact Sky for some additional troubleshooting.

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