Discussion topic: On demand movies freeze and make a loud stutter noise

This message was authored by: Welshy1 · ‎26 May 2024

When watching a film last night twice the TV froze and a loud stutter noise was made then after 2 mins the TV restarted. We started the movie again and it worked again for 10 min then did it again.

This message was authored by: Fothergill1 · ‎26 May 2024

@Welshy1 You possibly have a situation similar to one I experienced once with my Sky Glass. The picture froze with a pixelated image and the sound stuck with what I can best describe as a machine gun sound.

I unplugged my Glass for about a minute and then reconnected it but this didn't work so I unplugged it for a further 10 minutes and this cleared the issue which never happened again.

If that doesn't help I would contact Sky for some additional troubleshooting.

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This message was authored by: caesarome · ‎26 May 2024

Is this Sky Q or Sky Glass/Stream ?

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This message was authored by: Welshy1 · ‎26 May 2024

Sky glass sorry

This message was authored by: caesarome · ‎26 May 2024

No problem @Welshy1 , I have moved this to the Sky Glass forum for you.

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This message was authored by: Fothergill1 · ‎26 May 2024

@Welshy1 You possibly have a situation similar to one I experienced once with my Sky Glass. The picture froze with a pixelated image and the sound stuck with what I can best describe as a machine gun sound.

I unplugged my Glass for about a minute and then reconnected it but this didn't work so I unplugged it for a further 10 minutes and this cleared the issue which never happened again.

If that doesn't help I would contact Sky for some additional troubleshooting.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"

Discussion topic: On demand movies freeze and make a loud stutter noise

On demand movies freeze and make a loud stutter noise

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Re: On demand movies freeze and make a loud stutter noise

Re: On demand movies freeze and make a loud stutter noise

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