Hi @Neil987
Have you tried a reboot in the first instance?
You will need to provide more information in order for the community to assist. How is your Glass connected? WiFi or ethernet? What error message are you seeing? What steps have you tried to resolve so far? Who is your ISP? Is it live channels or apps or both? Has it worked previously?
Remember we are fellow customers and know nothing about your set up unless you tell us.
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
