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This message was authored by: Carol2758

No terrestrial tv available on one of our sky glass tv's

We are not able to get terrestrial channels on our main sky glass tv today,  but are getting them on our other tv, so it's not an area problem.  The playlist and app viewing is fine. Any suggestions please? 


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This message was authored by: lettice Answer

Re: No terrestrial tv available on one of our sky glass tv's

Posted by a Superuser, not a Sky employee. Find out more

Would if you have not done so trying a restart of your Sky Glass TV

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TV  will perform a reboot. It will take a few minutes to complete

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by: lettice Answer

Re: No terrestrial tv available on one of our sky glass tv's

Posted by a Superuser, not a Sky employee. Find out more

Would if you have not done so trying a restart of your Sky Glass TV

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Glass TV  will perform a reboot. It will take a few minutes to complete

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by: Jporch316

Re: No terrestrial tv available on one of our sky glass tv's

Posted by a Superuser, not a Sky employee. Find out more

If what @lettice  suggested doesn't solve it maybe try a rescan of the channels 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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This message was authored by: Carol2758

Re: No terrestrial tv available on one of our sky glass tv's

Do you mean switch off at the wall? Thanks

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This message was authored by: Carol2758

Re: No terrestrial tv available on one of our sky glass tv's

Switching on and off has solved it, thank you everyone 🙏 

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