Discussion topic: No sound every time I watch Sky

This message was authored by: LCT · ‎24 Feb 2024

I miss my previous tv provider. Sky sucks. Every time I want to watch there is no sound. I don't have time for this every time I want to relax. It stresses me out. **bleep**

This message was authored by: mikealanr · ‎24 Feb 2024

Hi @LCT

Certainly no isues here. But we need some more info to help. What is your setup? Is it live it channels, on demand, both? Is it glass or stream puck? What's your internet speed? Does a reboot resolve it? Etc etc.

The community will then do its best to assist. Bearing in mind we are fellow subscribers.

Alternatively you can contact Sky CS or complaint here: https://www.sky.com/help/articles/how-to-make-a-complaint

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

This message was authored by: MarkGoldsmith · ‎24 Feb 2024

Also could it be an issue with a setting on your Tv as well or perhaps a didn't HDMi cable or port on your TV?

What testing have you done to try and solve this already or find the cause?

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: LCT · ‎24 Feb 2024

It's a puck. I had to do a full system reset the first time. Now I just need to wait a while and it starts working. It's annoying, but apparently a known issues with pucks SMH. Thanks for showing interest

This message was authored by: LCT · ‎24 Feb 2024

Good point. I'll check the tv settings. The volume on the Sky remote doesn't work properly either

This message was authored by: MarkGoldsmith · ‎24 Feb 2024

@LCT wrote:
Good point. I'll check the tv settings. The volume on the Sky remote doesn't work properly either

Sounds like the stream remote isn't quite setup correctly for your TV. Might be worth resetting the remote and configuring it for your Tv again.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

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Discussion topic: No sound every time I watch Sky

No sound every time I watch Sky

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