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Discussion topic: No sky kids access

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This message was authored by Cat23 This message was authored by: Cat23

No sky kids access

I can't get access to sky kids which I should have free for first two months?

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This message was authored by Mark39 This message was authored by: Mark39

Re: No sky kids access

Posted by a Superuser, not a Sky employee. Find out more

Did you sign up for Sky Kids? What's the error message you're seeing?

Cat23
Topic Author
This message was authored by Cat23 This message was authored by: Cat23

Re: No sky kids access

Currently no programmes of this type available.

Cat23
Topic Author
This message was authored by Cat23 This message was authored by: Cat23

Re: No sky kids access

Yes I signed up for it but when I did it said I could get if free for first 2 months as just returned to sky. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: No sky kids access

Posted by a Superuser, not a Sky employee. Find out more

Is it only Sky Kids that gives that error? Is any other Sky content working?

 

 

What Sky TV service do you have?

 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

Cat23
Topic Author
This message was authored by Cat23 This message was authored by: Cat23

Re: No sky kids access

Think it's sky glass with movies and kids, streaming etc? 

Cat23
Topic Author
This message was authored by Cat23 This message was authored by: Cat23

Re: No sky kids access

Yes I can access other stuff.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: No sky kids access

Posted by a Superuser, not a Sky employee. Find out more

If you sign into your My Sky account here: https://www.sky.com/mysky/tv

 

Does it show the Kids listed under Your Content Packs?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

Cat23
Topic Author
This message was authored by Cat23 This message was authored by: Cat23

Re: No sky kids access

Yes it does. I've just tried different channels in it and they worked so wondering if it's the time for some channels as was just testing them out to make sure they worked? 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: No sky kids access

Posted by a Superuser, not a Sky employee. Find out more

I'd suggest trying a reboot of the Glass TV and see if that fixes it then.

 

Just turn it off at the plug for 30 seconds and then turn it back on and see if that helps.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
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NOT a Sky Employee

Cat23
Topic Author
This message was authored by Cat23 This message was authored by: Cat23

Re: No sky kids access

Thank you for all your help. Think I'll be phoning sky as also having resolution problems so can't sign into Netflix as some letters are off the screen. Tried all on tv to no avail...you couldn't write it! 

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