No replacement sky glass remote

[LoganTV]

Hi, I've had Sky Glass for a little over 2 months now and my remote for my first puck has just stopped working? What I mean by 'stopped working' is the following: most buttons do absolutely nothing on the home page but here's the weird bit. LEFT, 3 and POWER work...but they ALL turn the puck off. That's it! I've tried resetting the remote via various methods, holding down 1+3, 4+6, 7+9 etc. I've replaced the batteries, reset the puck itself and nothing has changed. I grabbed my remote from the Sky Glass itself and this worked perfectly fine once I got this connected. Is there any way to get a replacement remote? I did look on Sky but they say I have to buy a new one on Amazon!! I find it disgusting that I've not even had the thing for 3 months 😞

[GD1]

@LoganTV   You are able to request a replacement Glass/Stream remote online and is simple to request using the following link https://www.sky.com/help/forms/streaming-tv-remote


If you are signed into your My Sky app first it will auto fill the form for you.

[Fothergill1 · Accepted solution]

Hi @LoganTV welcome to the forum.  You appear to have already tried the obvious things.  You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth.  Even though it sounds an unlikely solution it has got many faulty remotes working again (including mine on two occasions).

If none of the above help then I would request a replacement at the following link: Streaming TV replacement remote 

If you have one available you can use a Sky Q remote while you wait for a replacement.

[LoganTV]

Thanks for the reply, I'll let you all know how this goes.

[spower12a]

I've replaced the batteries, reset the puck itself and nothing has changed. I grabbed my remote from the Sky Glass itself and this worked perfectly fine once I got this connected. Is there any way to get a replacement remote? I did look on Sky but they say I have to buy a new one on Amazon!! I find it disgusting that I've not even had the thing for 3 months

[Padam_Padam]

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@spower12a wrote:

I've replaced the batteries, reset the puck itself and nothing has changed. I grabbed my remote from the Sky Glass itself and this worked perfectly fine once I got this connected. Is there any way to get a replacement remote? I did look on Sky but they say I have to buy a new one on Amazon!! I find it disgusting that I've not even had the thing for 3 months

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Use the link in the post marked 'Answer' to order a replacement remote. 

[Fothergill1]

@spower12a The Glass & Stream remotes are always causing issues.  You can request a replacement at the following link : https://www.sky.com/help/forms/streaming-tv-remote 

As you have found out the Sky Q remotes are much better and I use one as a secondary remote

[spower12a]

 I grabbed my remote from the Sky Glass itself and this worked perfectly fine once I got this connected. Is there any way to get a replacement remote? I did look on Sky but they say I have to buy a new one on Amazon

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[Fothergill1]

@spower12a  Just use the link in my previous post just above yours. The remotes reportedly arrive withing 3 to 5 days 😀