Discussion topic: No picture
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Message posted on 16 Feb 2024 02:20 PM
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No picture
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Message posted on 16 Feb 2024 02:48 PM
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Re: No picture
Hi @Mazza88
Not a lot of information to go off. When you reboot, are you rebooting both your TV and Puck? What happens if you only reboot the puck? Are you seeing nothing, or puck menu but channels aren't working?
It could be that your TV is defaulting to a different input.. have you tried cycling through the inputs with your TV remote? When you turn it on and it's not working, is there a white light on the puck? What's the model of the TV?
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Message posted on 17 Feb 2024 08:05 PM
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Re: No picture
To what sort of TV is the Puck connected?
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