Discussion topic: No picture

This message was authored by Mazza88 This message was authored by: Mazza88

No picture

Every time I switch my television and puck on, from standby, there is no picture on the television. The only way to get it to work is by switching everything off at the socket and switching it all on again. Why is this happening, it's very inconvenient

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This message was authored by mikealanr This message was authored by: mikealanr

Re: No picture

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mazza88 


Not a lot of information to go off. When you reboot, are you rebooting both your TV and Puck? What happens if you only reboot the puck? Are you seeing nothing, or puck menu but channels aren't working?


It could be that your TV is defaulting to a different input.. have you tried cycling through the inputs with your TV remote? When you turn it on and it's not working, is there a white light on the puck? What's the model of the TV?



65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: No picture

To what sort of TV is the Puck connected?

Exiled in HH

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